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21.09.2017
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Work with public appeals in 2016

 

Work with public appeals

at the State Border Guard Service of Ukraine

in 2016

 

15317 public appeals were received by management units of State Border Guard Service of Ukraine in 2016. That number increased by 27.0% if compared with 2015 (12061 appeals), including:

  • 9402 public appeals were received by the Administration of State Border Guard Service of Ukraine, that number decreased by 21,1% if compared with 2015 (7698 appeals);
  • 3693 public appeals were received by Regional Directorates and Border Guard Detachments of State Border Guard Service of Ukraine, that number increased by 1,0% if compared with 2015 (3656 appeals);
  • 818 public appeals were received by central subordinate units, that number increased by 2.5 times if compared with 2013 (333 appeals).

The best work with public appeals during 2016 was carried out by the Personnel Management Department of the Administration of State Border Guard Service of Ukraine, as well as in the Western, Southern and Eastern Regional Directorates, Kramatorsk, Kharkiv, Odessa, Lviv, Lutsk border guard detachments.

The Head of State Border Guard Service of Ukraine determined the main tasks for 2017:

  • enhancing control over compliance with current legislation related to ensuring constitutional rights of citizens to lodge appeals;
  • implementation of effective measures for eliminating the causes of public appeals to the Administration of State Border Guard Service of Ukraine and other higher authorities of Ukraine on matters which are within the competence of units’ chiefs  of State Border Guard Service of Ukraine;
  • satisfying the legitimate rights and interests of citizens.